Patient Services

Welcome to United Family Guangzhou Clinic (GZU). Your well-being is our foremost concern. If you have any questions about your care, please ask your physician or nurse. Also please ask your nurse for assistance if you require the services of a Patient Services representative. If you have any comments, feedback or questions, please email us.

Patient Services Team

Our Patient Services officers work as advocates for you and your family to ensure that your experience at the hospital is pleasant and comfortable. Patient Services officers can help answer specific questions, provide information, facilitate problem solving, and coordinate communication between you, your family, and the appropriate clinic staff. Our Patient Services officers are on duty during regular hours from Monday to Friday.

Concierge services: Booking transportation and accommodation

For families that reside outside of Guangzhou, our Patient Services Department can assist you and your family members in finding accommodations near our facilities as well as transportation to our locations. Contact our Patient Services Department for help with reserving and purchasing international or local air tickets or train tickets. We can also help with local transportation should you wish take a taxi. We can also provide you with information regarding short-term and mid-term lodging. We have arrangements with nearby hotels where you can rent a room or an apartment at a reasonable rate.

Multilingual support

Our clinic staff are fluent in a number of languages, including English, Japanese, Mandarin, Chinese, and more. If our staff doesn’t speak your language, we are pleased to offer, free of charge, a telephone translation service that operates in over 40 languages, 24 hours a day. Please ask the nurses for assistance.

Patient rights and responsibilities

Every patient has rights and responsibilities. These rights apply to all of our patients without regard to gender, sexual orientation, ethnic, social, cultural, educational, or religious background. Every clinic or nursing unit can provide you with a copy of the Patient Bill of Rights and Patient’s Responsibilities. Inpatients will find a copy of each of these documents in the Patient Services Manual.

If you ever have a question or need Patient Services staff assistance, please contact us at (020) 8710 6000 and ask for the Patient Services Department, or email us any time. We look forward to serving you.